Associating a work queue with an organization

You identify the organization, division, and unit of a work queue so that Pega Platform can assign work to the correct queue. You can keep the default work group or enter a more specific value.

1. Create or open a work queue.
2. On the Work queue tab, in the Organization section, complete the following fields:
   • Name
   • Division
   • Unit

   If the organization, the division, or the unit does not exist, create it by clicking the New icon.

   To know more about the elements, see organization, division, and unit.

3. Optional: To facilitate assigning to work groups, in the Work Group field, complete one of the following tasks:
   • Enter the name of the work group (team) that uses this work queue.
   • Create a new work group by clicking the Open icon.