organization hierarchy

An organization hierarchy defines the structure of your organization in three levels. The top level is an Organization, for example a bank. The middle level is a Division that includes all resources and functions necessary to operate, such as an HR department. The most granular level is a Unit that represents a team or a group of related teams, such as an HR payroll unit or an HR benefits unit. Aligning a user in the hierarchy can impact the management reports, statistics, and application elements that are available to a user. When routing work items, the system considers the user's alignment in the hierarchy to enable efficient and intuitive management of work. For example, you can ensure that the application routes approval tasks only to managers.