Detecting the topics of text fragments

Efficiently categorize and route customer inquiries to the corresponding customer service consultant with topic detection. Topic detection scans a piece of text and determines the underlying topic, and then automatically assigns the text to a predefined category.

For example, when a customer writes My phone is not working, need help! in a chat window, topic detection analyzes and assigns the sentence to the Action > User Support category. Your application then connects the customer with the corresponding customer service consultant.

To learn more about the types of topic detection and how to create topic detection models, see the following articles: