Stages of the Change Request case type

By default, the Change Request case type is the subcase that is created in the first stage of the Revision case type life cycle.

The Change Request case type defines the way that change requests are created, submitted, and resolved. You can modify the stages, steps, processes, or assignments that are part of the Change Request case type to make it simpler or more complex, depending on the business needs.

The primary path in the Change Request case type is represented by the following stages:

Stage	Step	Status	Purpose
Create	Define Changes	Final	Provide change request details.
	Create Change Request	Final	Create a change request through the designated activity.
Open	View Change Request	Available	Review the change request. Optionally, update change request details or withdraw it.
Submit	Submit Changes	Final	Submit the change request for review and approval.
	Approval Required?	Available	Decide whether approval is required.
Approve	Approve Changes	Available	View the list of rules for approval.
Reassign	Reassign CR	Final	View the rules in the change request to assign back to the originator.

The situations in which you cancel, withdraw, or reject change requests are represented by the following alternate stages:

Stage	Step	Status	Purpose
Withdraw	Withdraw Changes	Final	Withdraw a change request in-progress.
Reject	Reject Changes	Final	Reject the change request after it has been reviewed.