Enabling case processing in offline-enabled mobile apps
Improve the usability of your mobile app with offline functionality. With an offline-enabled mobile app, users can advance existing cases, create new cases, and open pages, without connecting to the server.
For example, on a business trip to a destination with limited connectivity, users can create expense reports, or open and edit current reports by adding comments and attachments.
Before you begin: Prepare the framework for your offline-enabled app:
- Create a Pega Platform application and configure a mobile channel for the application. For more information, see Designing apps for offline mode and Setting up mobile apps.
- Ensure that you have a case type that you can use in the offline-enabled app, and that the case type only uses features that are supported in offline mode. For more information about offline-supported features, see Understanding offline features. For more information about creating a case type, see Case types.
Note: After you make changes to your application that affect case management, data
management, or the user interface, preview your app on a mobile device to ensure that the
app looks and operates as expected. For more information, see Previewing mobile apps.
Users can create cases and complete assignments from the worklist without network access. When the offline-enabled app connects to a network, data synchronization communicates all the necessary changes between the app and the server.