A step is the smallest element of your business process and represents a single task. A
step can be a user action, such as collecting information from a customer, or an automation that
an application performs, for example, sending an email to a customer when a business process
reaches resolution. When you visualize your work, you order steps in a sequence, so that you
communicate what actions are required to reach your business objective. You can select from a
wide choice of steps to ensure that you reach your goals in the most efficient way.
The following figure shows steps grouped into a stage:
Figure: Actions in a business process represented by steps
