Unified Messaging channel overview

You create and build a single Unified Messaging channel to ensure that users can interact with your application through multiple social messaging platforms as Pega Intelligent Virtual Assistant (IVA). The Unified Messaging channel is quick to create and configure, giving the user a completely new experience. In addition, the Unified Messaging channel makes maintenance of the conversational capability of an IVA much easier.

Supported messaging platforms

By defining Pega Platform settings in the integration manager, you can create a Unified Messaging channel for the following messaging platforms:

Apple Business Chat Apple Business Chat
Send text messages in the Apple Messages app to connect with organizations and ask questions, schedule appointments, and make purchases.
Facebook Facebook
Send text messages in the Facebook Messenger app.
MMS (Twilio) MMS (Twilio)
Send Multimedia Messaging Service (MMS) messages using the Twilio communications platform.
SMS (Twilio) SMS (Twilio)
Send text messages with the short message service (SMS) text messaging service using Twilio communications platform.
Twitter Twitter
Send text messages using the Twitter app.
WhatsApp logo WhatsApp
Send text messages in the WhatsApp Messenger app.