Configuring the Dialogflow text analyzer for a channel

After you create a Dialogflow agent, designate the agent to be the text analyzer for an Email or Web Chatbot channel.

Before you begin:  Obtain the Dialogflow client access token and the developer access token by creating a third-party Dialogflow agent. You use these tokens for the Dialogflow text analyzer configuration in the channel settings. For more information, see Creating a Dialogflow agent.
  1. In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
  2. In the Current channel interfaces section, click the icon that represents your existing Unified Messaging, Web Chatbot, or Email channel.
  3. In the channel, click the Behavior tab.
  4. In the Text Analyzer section, select the Use advanced configuration check box.
  5. Click Add text analyzer.
  6. In the Text Analyzer type list, click Dialogflow.
  7. In the Dialogflow client access token field, enter the client access token that was generated when you created the Dialogflow agent.
  8. In the Dialogflow developer access token field, enter the developer access token that was generated when you created the Dialogflow agent.
  9. Specify that the Dialogflow text analyzer can run during a process that a case references by selecting the Apply in context of a case check box.
  10. Specify that the Dialogflow text analyzer can run outside of the process that a case references by selecting the Apply outside of case context check box.
  11. Click Submit, and then click Save.
What to do next: Map the Dialogflow text analyzer intents and entities to case types. For more information, see Mapping Dialogflow intents and entities to a case type.