Importing training data for an email bot

You can reuse training data from one Pega Email Bot in another email bot, so that the system quickly improves its detection of the correct topics, entities and languages in which to respond to user emails. You import training data to the system from a file. For example, to use training data in an email bot in a development environment, you can export the data from an email bot in a production environment, save the data to a file, and then import the data from the file.

1. In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
2. In the Current channel interfaces section, click the icon that represents your existing Email channel.
3. In the Email channel, click the Training data tab.
4. Click the More icon above the list of training records, and then click Import data.
5. In the Import data window, click Choose file and select the .zip file that contains the exported training data.
6. Click Import.