Replying to a message in Pulse
You can reply to a message in Pulse to continue a conversation.
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Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
- Find the relevant message in the Pulse conversation.
- Optional: To acknowledge the message without sending a reply, click the Like icon.
- Click Comment, and then enter your message text.
- Optional: Enhance the format or content of your message.
- Click Post.
Users are notified of your reply and any attachments that you provide, based on their notification preferences.