Enabling offline support for case types

You can work on assignments and create cases while your device is offline. By enabling offline support for a case type, you allow case workers to move cases closer to resolution while your application is disconnected from the network.

Before you begin: Use an optimistic locking strategy for your case type, because this strategy allows more than one user to work on a case at the same time. For more information, see Managing concurrent access to a case.
  1. Select the Enable offline check box to enable offline work on assignments and cases.
  2. Optional: Enable offline packaging optimization during synchronization.
Result: 

At run time, each case that you create or assignment that you complete is saved to a queue that is synchronized when a network connection is restored. Processing other steps in a case, such as subprocesses or smart shapes, is not supported in offline mode.