Configuring email analysis

Improve automatic actions that the system performs on emails, by configuring Pega Email Bot that analyzes email content for topics, sentiment, language, and entities. You can also configure additional analysis for the email subject field and file attachments.

Before you begin: Define suggested responses for your email bot. For more information, see Defining suggested responses for an Email channel.

Define topics, the general subject, the intent of email that is detected by the email bot using text analysis.

For more information, see Defining topics for text analysis for an email bot.