Selecting languages for an Email channel

Configure Pega Email Bot to process emails in multiple languages so that the system performs text analysis and provides automatic responses in the correct language. By supporting multiple languages in an email bot, you increase the availability of your application to users who speak different languages.

Before you begin: Select a reference operator for the email bot that you want to update. For more information, see Selecting a reference operator for an Email channel.

Pega Email Bot supports multiple languages. After you select the supported languages in which users interact with your email bot, you define text analysis information for topics and suggested cases. You configure reply email templates for each language separately.

  1. In the Current channel interfaces section, click the icon that represents your Email channel.
  2. In the Email channel, click the Configuration tab.
  3. In the Additional settings section, in the Languages list, select the languages in which the email bot interacts with users.
  4. Click Save.
What to do next: Define the Email channel behavior by defining suggested cases and responses and configuring email text analysis for the email bot. For more information, see Defining Email channel behavior.