Achieve greater precision and flexibility in data retrieval and analysis by creating
custom reports.
-
In the left navigation pane, open the Report Browser by clicking
Reports.
-
Click New report.
-
In the Create new report modal dialog box, specify the report
details:
-
In the Case type list, select the primary case type or data
type on which you want to report.
-
In the Report type list, select the type of report.
-
Click Submit.
-
In the Report Editor, modify the report to meet your business needs.
For example, you can decide which columns to display in your report.
-
Click Done editing.
-
In the Save report as modal dialog box, enter the report
details:
-
In the Title field, enter the report title.
-
In the Description field, enter the report
description.
-
In the Category list, select the report category.
-
Click Submit.
Result: The report opens in the Report Viewer, and a report shortcut
becomes available in the selected category after you close the Report Viewer.