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Volume of open disputes in different stages for issuer

Updated on May 27, 2022

Use the Volume of open disputes in different stages for issuer report to display the current open volume of cases in different stages, based on the scheme and currency.

Pega Foundation for Healthcare
  1. Log in to Pega Smart Dispute for Issuer.
  2. In the header of Dev Studio, in the Launch Portal list, select the portal in which you manage reports.
  3. In the left navigation pane of your portal, click Reports to open the Report Browser.
  4. In the Category list, select Open Cases.
  5. Click the Volume of open disputes in different stages for issuer report. The system displays the Item Details report page.
  6. In the From date and To date fields, specify the date range in which you want to retrieve the report details.
  7. Optional: To customize the report, in the upper-right corner of the Volume of open disputes in different stages for issuer tab, click Edit report, or select an option in the Actions list.
  8. Click Submit. The system displays the report details.
    The following table provides description for the columns in the report:

    Volume of open disputes in different stages for issuer

    Column NameDescription
    SchemeAssociation or Card Networks. For example, Visa or Mastercard.
    Posted CurrencyCurrency in which account/card is operated.
    Dispute AmountThe total value of open disputes.
    No. of CasesThe total number of open disputes.

    Volume of open disputes in different stages for issuer report
    The Item Details report displays the current open volume of cases in different stages based on the scheme and currency.

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