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Updated on January 21, 2021

Always capitalize. Add the trademark symbol on first use in body text only, not in titles, headings, or links.

  • A journey is a high-level capability that provides business value to a particular industry segment. A Microjourney is one of the business outcomes included in a journey.
  • The Billing Inquiry Microjourney helps customer service representatives (CSRs) answer the most common questions customers have when calling in about their bill.

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