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Quotation marks and apostrophes

Updated on January 21, 2021

As with the use of punctuation to create decimal points in numbers, the use of quotation marks and apostrophes can vary significantly from language to language. In our work as writers and editors at Pega, there are only a few short rules for their correct usage.

Quotation marks

  • In most of our content we use double quotation marks, not 'single' quotation marks. If necessary, describe them as quotation marks, or opening and closing quotation marks. Don't call them quote marks, quotes, open or close quotation marks, or beginning and ending quotation marks.
  • Commas and periods always go inside closing quotation marks, for example:
    • Correct: Starting with Pega 7, we introduced the term “record.”
    • Incorrect: Starting with Pega 7, we introduced the term “record”.


  • Avoid use of the possessive apostrophe by rewriting or restructuring the sentence, for example:
    • Correct: The dimensions of the server room are 25x25x30 feet.
    • Incorrect: The server room's dimensions are 25x25x30 feet.

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