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Enabling crash notification

Updated on April 5, 2022

You can configure Pega Platform to display a message to users in the event of a server or browser crash. When a user is notified of a crash, the default message says "Your session was disrupted. Please verify all work in progress." You can customize this message.

  1. In Dev Studio, access the high availability landing page by clicking ConfigureSystemHigh AvailabilityHA Cluster Settings.
  2. To enable a crash notification message, select the Enable end user messaging of a crash event check box.
  3. Click Submit.
    Result: The Pega-ProcessEnginesession/ha/crash/EnableUserNotification dynamic system setting is set to true.
  4. Optional: To modify the message that is displayed to users for crash notification, override the field value rule.
    1. From the navigation panel in Dev Studio, click RecordsData ModelField Value.
    2. Search for the field value rule where Applies To equals @baseclass, Field Name equals pyCaption, Localized Value starts with Your session was disrupted, and RuleSet equals Pega-UIEngine. Click the entry in the table to open the rule.
    3. Click Save asSpecialize by class or ruleset, select a ruleset, and click Create and open.
    4. In the To field, enter the text of the crash notification message.
    5. Click Save.

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