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Troubleshooting background processing

Updated on April 5, 2022

Pega Platform provides a variety of methods for analyzing and troubleshooting background processes, including job schedulers, queue processors, and agents.

  • Tracing background processing

    Trace whether your job, queue processor, or agent runs and completes as expected. After the trace is complete, you can view the exceptions and debug the issues accordingly.

  • Details provided in background processing logs

    Pega Platform provides log categories specific to background processing. With these categories, you can diagnose and troubleshoot issues related to job schedulers, queue processors, and agents.

  • Determining which job schedulers are running

    On the Requestors landing page, you can identify which job schedulers are currently running so that you can identify any issues, such as stopped processing.

  • Interrupting a job scheduler

    If you want to attempt to fix a running job scheduler without restarting the node, you can interrupt the job scheduler on the Requestors landing page. Interrupting a job scheduler is useful when the job scheduler stops working correctly during processing and cannot complete its run.

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