Note: Agents with the Standard queue mode do not need access groups. For standard agents, each queue item is processed in the authorization context of the user whose actions or processing (work item, assignment, and so on) generated the queued task.

Note: One of the Pega-ProCom agents enforces service-level agreements, performing escalation when the deadlines and goals are not met. If your application uses service-level agreements, ensure that the access group referenced in the Pega-ProCom agent schedules includes your application rulesets and versions. You can update the <organization>:Agents access group, or maintain another access group that includes the ruleset versions that cover all applications in your system that use service-level agreements.