Except as described below, enter only one row in this array, and select the radio button for that row.

For the BATCH instance, you can list additional access groups that are to be available to legacy agents, for the agents where the Agents field on the Security tab of the Agent Queue data instance is blank.

• For example, list access groups for the Pega-ProCom agent here; the agent needs application-specific access to send correspondence and to find and enforce service-level agreements (SLAs).
• If the Agents field on the Security tab of the Agent Queue data instance is not blank that access group is used, and the list in the BATCH requestor data instance is ignored.

• As a best practice to restrict access to authenticated users, list such access groups in an Organization data instance, rather than in the BROWSER requestor data instance.
• It is required to distinguish unauthenticated access groups from authenticated access groups. Therefore, any access groups specified here must NOT match access groups specified for operators.

• Standard rules ignore all rows except the single access group that is marked with a selected radio button.
• This array is not a means to provide more than one access group to services or portlets.