To view queues, you must have the PegaRULES:SysOpsObserver role. To take actions on queue items, you must also have the PegaRULES:SysOpsAdministrator role.

1. In the navigation pane of Admin Studio, click ResourcesAgent queues.
2. Click Broken.
3. In the Queue(s) grid, click the queue that contains the items that you want to requeue.
4. Requeue items using one of the following methods:
   • To requeue individual items:
     1. In the Item(s) grid, select the items that you want to requeue.
     2. Click Re-queue.
   • To requeue all items currently in the queue, click Re-queue All.