Retrieving archived case data
Retrieve archived case data that in the secondary storage location for informational purposes, such as confirming the success of the case archiving process, addressing regulatory tasks for statutes such as HIPAA, and responding to questions about business history.
Search using standard case management
Use the default Case Management search to retrieve archived cases by searching the portal for an exposed case property.
- In the Case Manager portal, search for an exposed
property of the archived case that you want to review, for example, the case
ID.
- In the list of results, in the Include menu, select Archived work items only.
- Narrow the list of results by selecting filtering options in the Case menu, the Show menu, and the Last Updated menu.
- Open the case data in a read-only format by clicking a case name.
- Optional: To print your archived case data information, select .
- Optional: To run a report on resolved cases before and after the archive process, compare the difference between the two reports to see the cases that Pega Platform both purged from the primary database and copied to Pega Cloud File Storage. For more information about reports, see Running a report.
Recovering archived case data (for Pega Cloud clients only)
After your archived case data meets its data retention policy and Pega Platform deletes the file from the /archive
sub-folder in Pega Cloud File storage, you have a 30-day window to recover the deleted
archived case data.
For more information about recovering deleted archived case data, see Database backup and restore.
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