Platform provides basic troubleshooting tools, resources, and articles that you can use to solve common problems you may encounter.

• Accessing self-service troubleshooting resources

  In addition to troubleshooting information that is available on the Pega Documentation site, you can take advantage of troubleshooting information that is available in the Pega Support Center.

• Understanding logs and logging messages

  You can categorize log files to more easily identify which loggers are for which features, and you can set log levels for categories and for individual loggers.

• Viewing system settings in on-premise systems for troubleshooting

  To diagnose configuration issues across the cluster, use the Admin Studio System settings page to verify the system settings for a node or cluster. For nodes running in Pega Cloud services environments and client-managed cloud environments this task is not supported; the deployment automatically manages any required node recovery.

• Tracer results window

  The Tracer helps you debug your applications and improves the quality of your software for users. By analyzing results in the Tracer window, you can obtain more information about how your application runs in the system, as well as find and fix any issues.

• Troubleshooting background processing

  Pega Platform provides a variety of methods for analyzing and troubleshooting background processes, including job schedulers, queue processors, and agents.

• Recovering from a high availability system crash

  The Pega Platform provides crash recovery for browser and servers. With crash recovery enabled, the Pega Platform saves the structure of the user interface and relevant work metadata to the database on user interface events.