Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Troubleshooting: Clipboard tool fails after JVM change (Tomcat)

Updated on September 13, 2021


A developer asks: My Clipboard viewer doesn't show the clipboard anymore.  It shows only a status message of "good." 

How can I get the Clipboard viewer tool working?



The problem you describe can occur in Tomcat installations when a different JVM is installed in an existing Process Commander server node.


In JVM 1.4.2, the solution involves two steps:

  1. Copy the xalan.jar file from the installation's Tomcat. WEB-INF\lib directory into the Tomcat. common\endorsed directory. 
  2. Stop and restart the server.


Pega Platform 7.1.1 - 8.3.1 System Architect System Administration User Experience

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us