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Tutorial: Configuring supporting decisions for Pega Next-Best-Action Advisor

Updated on December 8, 2020

Perform additional required configuration in Pega Customer Decision Hub portal by configuring supporting decisions for Pega Next-Best-Action Advisor.

Use Case

U+ Comm, a large telecommunications company, wants to create rich and rewarding experiences for their customers, while maximizing the revenue from their call center by using the next-best-action capability within Pega Customer Decision Hub.

As a strategy designer in a project team that uses the Next-Best-Action Designer template for Pega Next-Best-Action Advisor, finish your implementation by configuring the following supporting decisions for Pega Next-Best-Action Advisor to align with customer requirements:

Investment budget
Investment budget is the amount that you are willing to invest into the customer.
Static bundle
Static bundle is a fixed, preconfigured suite of offers.
Current bundle
Current bundle is the current holdings of the customer.
Search offers
Search offers is a feature that allows you to search for a particular offer by using keywords, for example, the name of a mobile phone model.
Profile preferences
Profile preference logic is a process that increases the weight of individual propositions.

A supporting decision allows you to associate a strategy with real-time containers, thereby enabling you to make any strategy available to external channels.

Reach those goals by performing the following tasks:

Important: As a best practice, test each supporting decision before creating the next one. For more information, see Verifying supporting decisions for Pega Next-Best-Action Advisor.
  1. Creating the supporting decision for the investment budget
  2. Determining the investment budget for Pega Next-Best-Action Advisor
  3. Specializing the Calculate budget scorecard
  4. Adding advertised bundles
  5. Determining the static bundle for Pega Next-Best-Action Advisor
  6. Determining the current bundle for Pega Next-Best-Action Advisor
  7. Enabling the search offer feature for Pega Next-Best-Action Advisor
  8. Determining profile preferences for Pega Next-Best-Action Advisor

For more information, see Tutorial: Configuring Next-Best-Action Designer for Pega Next-Best-Action Advisor on the Pega Next-Best-Action Advisor product page.

For general instructions on supporting decisions, see the Supporting Decisions landing page.

For the ease of performing tasks, familiarize yourself with Using a configuration modal window and Decision strategy components.


You have learned how to configure supporting decisions for Pega Next-Best-Action Advisor.

Next Steps

You can now advance your case in Pega Next-Best-Action Advisor to ensure it is working as expected, which is outside of the scope of this document. You can then start implementing your own logic using Next-Best-Action Designer to create actions and eligibility for your customer requirements.

  • Next topic Creating the supporting decision for the investment budget

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