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Tutorial: Configuring supporting decisions for Pega Next-Best-Action Advisor

Updated on March 30, 2021

Learn how to perform additional required configuration in Pega Customer Decision Hub portal in order to configure supporting decisions for Pega Next-Best-Action Advisor.

Pega Customer Decision Hub

Use case

U+ Comm, a large telecommunications company, wants to create rich and rewarding experiences for their customers, while maximizing the revenue from their call center by using the next-best-action capability within Pega Customer Decision Hub.

As a strategy designer in a project team that uses the Next-Best-Action Designer template for Pega Next-Best-Action Advisor, finish your implementation by configuring the following supporting decisions for Pega Next-Best-Action Advisor to align with customer requirements:

Investment budget
Investment budget is the amount that you are willing to invest into the customer.
Advertised bundle
Advertised bundle is a fixed, preconfigured suite of offers.
Current bundle
Current bundle is the current holdings of the customer.
Search offers
Search offers is a feature that you can use to search for a particular offer by using keywords, for example, the name of a mobile phone model.

Use a supporting decision to associate a strategy with real-time containers, so that you can make any strategy available to external channels.

Important: As a best practice, test each supporting decision before creating the next one. For more information, see Verifying supporting decisions for Pega Next-Best-Action Advisor.

For more information, see Tutorial: Configuring Next-Best-Action Designer for Pega Next-Best-Action Advisor on the Pega Next-Best-Action Advisor product page.

For general instructions on supporting decisions, see the Supporting Decisions landing page.

For the ease of performing tasks, familiarize yourself with Using a configuration modal window and Decision strategy components.

Have a question? Get answers now.

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