Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Updating the Pega-ProCom agent access group

Updated on September 25, 2019
This article applies to upgrading to Pega Customer Service from Customer Process Manager (CPM) 6.1 and prior versions.

Starting with PRPC 6.2, your Pega-ProCom instance of Data-Agent-Queue should no longer reference the PegaAppAgent access group. To update this, do the following steps:

  1. Log in to the system:
    • User: CASysAdmin
    • Password: install
  2. Access the Pega-ProCom instance of Data-Agent-Queue by searching for the Pega-ProCom agent in the Designer Studio search bar.
  3. From the Security tab, clear PegaAppAgent from the AccessGroup field.
  4. Save the instance.

Security tab on the Agents form

Security tab on the Agents form

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us