On-Us business routing decision
The On-Us business routing decision includes business rules driven for claims and disputes for American Express, VISA, and Mastercard.
A transaction is identified as On-Us when the transaction type with the ARN BIN matches the BIN in the system. Based on this evaluation at the case creation level, the flag On-Us Transaction is set to true.
Once the transaction is marked On-Us with the given business rules, it is further evaluated at the Qualify Dispute stage to check if the transaction is On-Us eligible. If the transaction meets the business evaluation, the flag On-Us Transaction Eligibility is set to true.
In the case of the Dispute Multiple Transactions (DMT) process (bulk processing, which includes all the disputes as part of a claim), each transaction is evaluated and if at least one case is set to On-Us Transaction Eligibility false, then all the transactions and the claim are marked as On-Us Transaction Eligibility false.
The EvaluateOnUs decision table in the VISA, American Express, and Mastercard classes is configured with the following fields by default:
- Dispute Amount - Range of valid dispute amount
- Reason Code - Value selected in the Qualify Dispute stage
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