Widgets in Cosmos React
Cosmos React provides a wide range of widgets that you can add to your application to improve usability by gathering helpful functions in one place. For example, a banking application can include the Attachment widget with which users can upload documents to speed up the mortgage process.
Some widgets are customizable and require additional configuration to fully work, while others are ready to use by default. For example, you can help users maintain clarity in attachments by defining custom categories for the attachments that they upload to cases.You can customize your Pega Platform applications with various widgets:
- App announcements
- Displays a welcome banner for the user on the portal Home page. You can
modify the text and the background of the announcement, as well as the
destination of the action button.
For more information, see Configuring the Home page welcome banner.
- Attachments
- Supports adding files and links to assignments. For more information, see Categorizing case attachments.
- Case history
- Shows details about assignments in the form of a table. For example, the
information includes names of users who perform actions in an
assignment.
The widget does not require additional configuration and is ready to use by default.
- Case operator
- Includes the name of the user who submits an assignment.
The widget does not require additional configuration and is ready to use by default.
- Followers
- Shows the list of users who track the progress of a certain case. For more information, see Following a case.
- Pulse
- Displays a message feed.
- Pulse
- Provides users with a message feed in which to communicate with each
other.
The widget does not require additional configuration and is ready to use by default. For more information, see Configuring Pulse for case types.
- Related cases
- Shows the list of cases that are related to a certain case.
The widget requires additional configuration. For more information, see Configuring the Related cases widget.
- Stakeholders
- Shows the list of users who are the first points of contact for a certain
case.
The widget requires additional configuration. For more information, see Configuring case participants.
- Tags
- Shows the list of tags that are relevant to a certain case.
The widget requires additional configuration. For more information, see Configuring the Tags widget.
- To do
- Displays list of open cases assigned to the user on a portal landing page. For more information, see Configuring the Todo widget
- Configuring the Related cases widget
Help users get a broader perspective on assignments by providing the option to include related cases in a dedicated widget. For example, in a loan application case, users can add interrelated cases about their credit history to ensure that all relevant information is in one place.
- Configuring the Tags widget
Help users find relevant information by providing a readable landing page that stores data with assigned tags. Displaying tagged data in one place saves users' time and enhances the process of analysis.
- Configuring case participants
Identify the people, businesses, and organizations that receive case notifications by defining case participants. For example, you can create a group of customer service representatives so that they can receive notifications about new assignments and upcoming goals and deadlines.
Previous topic Configuring a full view Next topic Configuring the Related cases widget