Users have different needs that align with the roles they play within the case management process. To improve their experience, you can design a web interface that provides them with the information and functionalities they need, but hides options that are not relevant to their role. This method contributes to a cleaner user interface and makes navigation quicker and more convenient.

Depending on the needs of your organization, you can set up a single portal and control the visibility of particular UI elements through personas and access privileges, or create separate portals for individual user groups. In the case of multiple portals, each version uses the same ready-to-use designs, which provide a reliable basis for a flexible user interface. The streamlined, single-design approach improves run-time performance and reduces development effort.