In Pulse, users can choose to receive email notifications when posts are made on cases that they are following. They also receive emails when other users reference them in posts, like their posts, and so on.

Create an email account from which to send notifications by completing the following steps.

1. Select CreateIntegration ResourcesEmail Account.

2. Enter PulseNotifications in the Account Name field. You can have only one account named PulseNotifications in the system.

3. Click Create and open.

4. Configure the email account, as appropriate.

5. Allow users to reply to email notifications with text or attachments and post the reply as a response to the original message. See Enabling users to respond to Pulse email notifications.

6. Configure additional email accounts for each application for which you want to send Pulse notifications. See Configuring Pulse notifications on additional email accounts.

• Configuring Pulse email notifications

  In Pulse, you can choose to receive emails when another user references you, likes your messages, posts on your profile, posts comments on a conversation in which you are involved, or posts a comment on a case that you are following, provided that your application is configured to send emails.

• Integrating with an email provider

  Create an email integration to manage incoming and outgoing email directly in your Pega Platform application. An email integration consists of an email account, email listener, email service rule, and service activity.