Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Troubleshooting Show User Location feature in browsers

Updated on April 5, 2022

The ability to show the user location is part of the Address Map control functionality - see Using an Address Map control. It uses the Geolocation feature in a browser. Depending on whether Internet Explorer, Chrome, Firefox or Safari is used, this feature may be restricted or configured incorrectly.

Follow the steps listed below for different browsers to ensure that the Geolocation information is available to the Address Map control properly.

Internet Explorer

The Geolocation features are supported in Internet Explorer versions 9 and above. Your browser’s privacy settings may be set up, by default, in a way that prevents access to your location. To check whether this holds true follow these instructions:

  1. From the Internet Options window click the Privacy tab.
  2. Ensure that the Never allow websites to request your physical location check box is not selected.
Note: A known issue related to the Geolocation API exists - it does not work correctly for some Internet Explorer instances, even after the privacy options outlined above have been adjusted. A browser version upgrade may also not fix this issue. There is no known workaround other than using a different browser altogether.


Refer to the Location Sharing link to learn how to configure location services in Chrome. You will have to make sure the Allow all sites to track your physical location option is selected.


Refer to the Location-Aware Browsing link to learn how to configure location services in Firefox. You will have to make sure the geo.enabled preference is enabled.


Refer to the About Location Services in Mac OS X and Safari link to learn how to configure the location services in Safari.

  • harnesses

    Organize the content and structure of a portal by defining harnesses. By populating harnesses with sections, you can build a modular interface that promotes reuse and maintainability.

  • Keystores

    A keystore is a file that contains keys and certificates that you use for encryption, authentication, and serving content over HTTPS. In Pega Platform, you create a keystore data instance that points to a keystore file.

  • Sections

    Use sections in conjunction with harnesses to define the appearance of user forms, rule forms, or composite portals.

  • Using an Address Map control

    This article describes the behavior of the Address Map control in the app. See Adding an Address Map control to learn how configure this control. You can also make use of a static Google map as an image in the app, see Displaying location as a static map image. Make sure to obtain a unique Google API key. To learn more, see the Google developer do

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us