Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Configuring work queues in the worklist widget

Updated on December 13, 2022

Help your users pick up tasks with less effort by configuring the My worklist widget to match the needs of your business. For example, if your application assigns tasks to work queues rather than specific users, you can configure the widget to help users pick tasks directly from the queue.

  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. In the work area, run a case by clicking Save and run.
  3. Complete the Create dialog box, and then click Create.
  4. On the Home page, in the upper-right coener, enter the design mode by clicking Design.
  5. Hover over the My worklist widget, and then click the Edit this section icon.
    Result: The widget settings are now displayed in the Section pane on the right. Because My worklist is a pre-configured widget that comes with Pega Platform out-of-the-box, you can leave the Section and Source fields unchanged.
  6. In the Parameters section, define the behavior of the widget:
    • To allow users to pick assignments from the work queues to which they have access, select the Show team assignments in worklist checkbox.
    • To display the list as a table, select the Display worklist as table checkbox.
    By default, the portal displays the gadget as a repeating layout.
  7. Click Apply.
For example: In the following figure, the configuration of the My worklist allows users to pick assignments from queues.
Sample widget configuration
My worklist widget with a search box that displays the available assignments.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us