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ignoreDuplicateCase(containerItemID)

Updated on July 20, 2021

Performs the ignore duplicate action for the search duplicate cases automation step configured in a case.

Returns

A Promise associated with the action.

Parameters

NameTypeDescriptionRequired
containerItemIDstringThe ID of the container item that provides the current context of the case.

Usage example

In this example, the API performs the ignore duplicate action for the search duplicate cases automation step configured in the app/primary_1/workarea_1 container.

const ignoreDuplicateCasePromise = getPConnect().getActionsApi().ignoreDuplicateCase("app/primary_1/workarea_1");
ignoreDuplicateCasePromise.then(() => {
 // ignore duplicate case success handling
}).catch(() => {
 // ignore duplicate case failure handling
});
// The success callback is called if the ignore duplicate case action is successful.

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