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Viewing alerts and logs when offline-enabled mobile apps fail to synchronize data

Updated on June 15, 2020

When an offline-enabled mobile app fails to synchronize data after it reconnects to the server, Pega Platform™ generates a PEGA0066 alert. The alert includes pointers to device log dump files, which provide detailed information about the failure, such as the activity that preceded the event, entries that have been collected from the native app, and entries from the JavaScript part of the Pega Platform application. Use the alert and device logs to facilitate error analysis and debugging.

To review alerts in the alert log on the server node, select Alerts from the Dev Studio developer toolbar.

To review the corresponding system log entries, access the Log Files tool in Dev Studio and use the entry number from the alert's Correlation ID field to find the system log entry that contains device log information.

For more information about configuring and interpreting the alert, see Understanding the PEGA0066 alert - Mobile App Data-Sync Failure.

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