Use Pulse on your Pega Platform™ mobile app to communicate with users within a specific context, such as a case or an application. Pulse messaging from a mobile app is fast and easily accessible, and increases your productivity. The intuitive layout of Pulse on mobile devices provides an enjoyable user experience for posting messages, adding attachments, bookmarking content, and so on.

For example, if you are outside your workplace, you can resolve a critical customer issue involving incorrect prices in a Sales Order case by posting a message on Pulse from your mobile device. In the message, you can describe the issue and reference the relevant Sales Order case and target users who can help resolve the issue.

The following figure illustrates a Pulse conversation on a mobile device.

Pulse messaging on mobile devices

For instant mobile communication, enable push notifications for Pulse and ensure that your application and mobile device are correctly configured to allow you to reply to the notifications.

For information about using Pulse, see:

• App Studio – Communicating with users by using Pulse
• Dev Studio – Communicating with users by using Pulse