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Configure case notifications directly in Case Designer (8.4)

Updated on May 3, 2021

To speed up and simplify case creation, you can specify the contents of notifications directly in Case Designer by adding a Send notification shape to your case type. As a result, you can now define notification text both in App Studio and Dev Studio, instead of creating a notification rule in Dev Studio. In addition, you do not need to create data pages to store recipients; instead you can define notification recipients by selecting them in Case Designer. You can also make your messages more relevant and dynamic by referencing properties, such as a case ID, in push notifications and email subjects.

Based on the notification channels that you configure for users of your application, you can send push notifications, web gadget notifications, and email messages. 

The following figure shows defining notification recipients in Case Designer by selecting a recipient email address:

Defining notification recipients
Defining notification recipients

For more information, see Sending event notifications from cases.

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