You can easily manage locking and unlocking cases during queue processing by configuring new fields that have been added to queue processors and the Queue-For-Processing method. With these fields, you do not need to create or use complex activities when configuring background processes that require locking cases.

These fields include the Max attempts, Initial delay in minutes, Delay factor, and Timeout to acquire lock fields, as shown in the following images.

For more information, see Creating a Queue Processor rule and Queue-For-Processing method.