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Create cases faster with data extracted from emails

Updated on December 17, 2021

You can now speed up case creation in Pega Intelligent Virtual Assistant (IVA) for Email™ by having the system automatically populate properties with extracted data. In the Add suggested case section, you can preconfigure entity mappings. You can also use email-specific properties, such as an email address or a subject, in the entity mapping definition.

Add suggested case window
Add suggested case window

For more information, see Defining suggested cases for the Email channel.

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