You can now accelerate the processing of high-volume interaction history data by incorporating a stream-based interaction history into your application. For example, you can create a stream-based interaction history summary data set, and then incorporate it into your next-best-action strategy; the strategy will then base its predictions on the latest interactions with your customers and adapt to their expectations in real time.

You can also monitor the streamed interaction history records from the last 24 hours on the Interaction History landing page so that you stay up to date with recent interaction results.

For more information, see:

• Creating an interaction history summary data set
• Monitoring interaction results
• Transitioning to a stream-based interaction history