Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Speed up email triaging by mapping data to a business case

Updated on December 17, 2021

To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.

Entity mapping in Pega Platform
Entity mapping in Pega Platform

For more information, see Email triage.

  • Previous topic Avoid redundant cases by detecting duplicates during email triaging
  • Next topic View enhanced text analysis results during email triaging

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us