When you develop a Pega Intelligent Virtual Assistant™ (IVA) for Facebook or Web Chatbot, you can now configure interactive bot conversations by chatting with the bot in the preview console and guiding the algorithm to the right responses. By using the preview console you can experience run-time functionality during the design phase. The flexible user interface and intuitive tools in the preview console greatly accelerate conversation development and simplify configuration.

Gain more transparency in the response mechanism by analyzing conversations in the preview console. For example, when the chatbot does not recognize the command that you enter in the preview console or if the bot responds incorrectly, you can immediately improve the algorithm by mapping the command to the correct topic in the model. In the preview console, you can now also map and create entities for extraction to case type properties and add examples of commands for a topic. After making changes to the bot, you can rebuild the text analysis model with a single click.

Preview console for Web Chatbot

For more information, see Simulating a conversation and building a chatbot runtime and Build a chatbot in the preview console.