Pega Cloud Services customers running release 7.4 of the CRM suite of applications can take advantage of the latest capabilities and features of Pega Platform™ using a new, streamlined software upgrade process. Pega introduces automation to the upgrades of both the Pega Platform and the suite of CRM application software in Pega Cloud Services subscriptions. This streamlined upgrade process reduces downtime and post-upgrade steps, so that you can focus on taking advantage of the latest capabilities and features in the 8.1 software releases.

The upgrade process also provides you with an upgraded, cloned environment for a 30-day test-and-assess period so you can verify that Pega can apply the software upgrade across all your Pega Cloud environments. Pega will engage with you throughout the upgrade process to ensure that you take advantage of all the capabilities and features, while maintaining your security requirements, and minimizing downtime during the upgrades.

For details, see Pega Cloud Services upgrade for Pega Platform and the suite of CRM applications.