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Adding child departments or teams

Updated on May 5, 2021

If your organization’s departmental structure changes, resulting in new departments or teams, you can add a department or team under a parent department.

  1. In the header of Pega Workforce Intelligence, click AdministrationOrganization.
  2. On the Organization page, click Departments.
  3. Click the More options icon beside the parent department and click Add Child.
    Result: The New Child window is displayed with defaults from the parent department.
  4. On the New Child window, enter the appropriate information in the following fields:
    NameEnter the name that you want to assign to the department or team.
    Parent DepartmentSelect the parent department.
    LevelChoose from Department or Team .

    Teams are the lowest level in the hierarchy and report to departments. Departments can report to other departments.

    Unique IDEnter a unique ID for this department or team.
    Production Goal %Enter a percentage or accept the default, Inherited.

    Inherited indicates that this department or team inherits the production goal from its parent department.

    Assigned ConfigurationSelect the configuration that you want to assign to this department or team:
    • To indicate that this data collector inherits the configuration options assigned to its team, select Inherited.
    • To indicate that this data collector uses the default configuration that was set up for your organization, select Default.

      Custom configuration files might also be set up for your organization. Consult with your system administrator to determine which configuration file should be assigned to this department or team.

  5. Click Submit.
Result: The system creates the department or team. When you assign users to this new business unit, the change takes effect on the next shift for these users.

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