Adding Off Computer Reason Codes
You can add an Off Computer Reason Code that is not covered by the default codes. For example, some organizations add a code for tasks such as check handling.For quick demonstration of how to add a reason code, see How to add an off computer reason code.
- In the header of Pega Workforce Intelligence, click .
- On the Off Computer Code Management page, click New.
- Define the code using these fields:
Field Description Off Computer Reason You can enter up to 150 alphanumeric characters. The reason must be unique. Associates select these reasons on the Off Computer Time window. Status The status can be either Active or Inactive.If you choose Inactive, the reason does not appear on the list the associate chooses from.
- Click Save to save the new code or Cancel to discard it.
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