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Adding Off Computer Reason Codes

Updated on May 5, 2021

You can add an Off Computer Reason Code that is not covered by the default codes. For example, some organizations add a code for tasks such as check handling.

For quick demonstration of how to add a reason code, see How to add an off computer reason code.
  1. In the header of Pega Workforce Intelligence, click AdministrationOff Computer Code.
  2. On the Off Computer Code Management page, click New.
  3. Define the code using these fields:
    Off Computer ReasonYou can enter up to 150 alphanumeric characters. The reason must be unique. Associates select these reasons on the Off Computer Time window.
    StatusThe status can be either Active or Inactive.If you choose Inactive, the reason does not appear on the list the associate chooses from.
  4. Click Save to save the new code or Cancel to discard it.
Result: Workforce Intelligence adds the code to the end of the list and assigns it the next available rank. You can modify the rank if necessary.
What to do next: Once added, you can map the Off Computer Reason Code to the appropriate work category. For more information, see Mapping applications and websites.

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