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Adding custom opportunity tags

Updated on May 5, 2021

Request custom opportunity tags, which are in addition to the default opportunities that Pega Workforce Intelligence provides.

The Workforce Intelligence Service Delivery Team adds custom opportunity tags that are not available by default as described in Types of Opportunities. You can request the following types of tags:
  • Excessive Application/Screen Time tag: Indicates the shifts that have more than the threshold amount of time spent on the total of the applications or screens.
  • Excessive Application/Screen Count tag: Indicates the shifts that have more than the threshold total focus times of these applications or screens.

For more information on how to request these custom tags, see Submitting requests for custom opportunity tags

You can set up workflow tags which help identify the patterns that comprise a workflow. You define the workflow by identifying the applications or screens on which the workflow starts and ends and then assigning a name and other parameters to it. For more information, see Adding workflow tags.

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