Define the minimum annualized savings amount and default hourly rate that Pega Workforce Intelligence uses to select and rank opportunities for further evaluation.

You can also use this option to set up the criteria the system uses to define the following types of opportunities:

• An opportunity to automatically generate notes
• The excessive use of instant messaging
• The excessive use of the knowledge base

• Defining opportunity criteria

  Set up the criteria the system uses to define opportunities, such as automatically generating notes.

• Adding custom opportunity tags

  Request custom opportunity tags, which are in addition to the default opportunities that Pega Workforce Intelligence provides.

• Workforce Intelligence Administrator Guide