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Editing Off Computer Reason Codes

Updated on May 5, 2021

You can modify the names, descriptions, and order of codes and also whether the code is active.

  1. In the header of Pega Workforce Intelligence, click AdministrationOff Computer Code.
  2. On the Off Computer Code Management page, click the Edit icon beside the code that you want to modify.
  3. Make the necessary changes in the following fields:
    RankUse this field to rank the Off Computer Reasons, with 1 (one) being the most often used reason. This determines the order in which these reasons are presented to associates.
    Off Computer ReasonYou can enter up to 150 alphanumeric characters. The reason must be unique. Associates select these reasons on the Off Computer Time window.
    StatusThe status can be either Active or Inactive. If you choose Inactive, the reason does not appear on the list the associate chooses from.
  4. Click Save to save your changes or Cancel to discard them.

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