Managing client configuration files
Customize the data capture settings for individual departments, such as idle time thresholds, and also show or hide prompts presented to associates, such as Off Computer Reason Codes, by managing client configuration files. These files enable to you manage configuration settings designed specifically for Pega Workforce Intelligence.
Workforce Intelligence includes the
DesktopAnalyticsConfig.xml file. This file contains
configuration settings specifically designed for Workforce Intelligence.
This file is stored locally on each associate’s computer and is updated using the
Workforce Intelligence Portal.
DesktopAnalyticsConfig.xml file exists, Workforce Intelligence uses the desktop analytics-related settings in this
file instead of similar settings in the
DesktopAnalyticsConfig.xml file does not exist, Workforce Intelligence uses the settings in the
You can add and manage client configurations from thepage.
DesktopAnalyticsConfig.xmlfile take effect after a configured refresh interval, which is usually 15 minutes. If you have Robot Runtime version 19.1.76 and earlier, then the changes that you make to the
DesktopAnalyticsConfig.xmlfile take effect the next time Robot Runtime starts.
- Adding custom client configurations
You can create a custom set of configuration options, such as for the collection of events or the display of prompts, using the Client Configuration option.
- Editing the default configuration
You can edit the default configuration.
- Editing custom configurations
Edit a custom configuration to reflect adjustments to company policies or the level of detail you want to capture. For example, turn on or off prompts for associates to enter expected work hours and off computer reason codes depending on the information you want to capture.
- Deleting custom configurations
Deleting a configuration removes that configuration from all departments, teams, and users that you have assigned to it. Those departments, teams, and users then inherit the configuration settings from their parent.
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