Customize the data capture settings for individual departments, such as idle time thresholds, and also show or hide prompts presented to associates, such as Off Computer Reason Codes, by managing client configuration files. These files enable to you manage configuration settings designed specifically for Pega Workforce Intelligence.

Workforce Intelligence includes the DesktopAnalyticsConfig.xml file. This file contains configuration settings specifically designed for Workforce Intelligence. This file is stored locally on each associate’s computer and is updated using the Workforce Intelligence Portal.

If the DesktopAnalyticsConfig.xml file exists, Workforce Intelligence uses the desktop analytics-related settings in this file instead of similar settings in the RuntimeConfig.xml file.

If the DesktopAnalyticsConfig.xml file does not exist, Workforce Intelligence uses the settings in the RuntimeConfig.xml file.

You can add and manage client configurations from the AdministrationClient Configuration page.

• Adding custom client configurations

  You can create a custom set of configuration options, such as for the collection of events or the display of prompts, using the Client Configuration option.

• Editing the default configuration

  You can edit the default configuration.

• Editing custom configurations

  Edit a custom configuration to reflect adjustments to company policies or the level of detail you want to capture. For example, turn on or off prompts for associates to enter expected work hours and off computer reason codes depending on the information you want to capture.

• Deleting custom configurations

  Deleting a configuration removes that configuration from all departments, teams, and users that you have assigned to it. Those departments, teams, and users then inherit the configuration settings from their parent.

• Workforce Intelligence Administrator Guide