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Managing client configuration files

Updated on May 5, 2021

Customize the data capture settings for individual departments, such as idle time thresholds, and also show or hide prompts presented to associates, such as Off Computer Reason Codes, by managing client configuration files. These files enable to you manage configuration settings designed specifically for Pega Workforce Intelligence.

Note: You must use Pega Robot Runtime version 8.0 SP1 build 2020 or later to manage client configuration files. For more information on how to download the latest version of Robot Runtime, see Requesting a copy of Robot Runtime for a Workforce Intelligence implementation.

Workforce Intelligence includes the DesktopAnalyticsConfig.xml file. This file contains configuration settings specifically designed for Workforce Intelligence. This file is stored locally on each associate’s computer and is updated using the Workforce Intelligence Portal.

If the DesktopAnalyticsConfig.xml file exists, Workforce Intelligence uses the desktop analytics-related settings in this file instead of similar settings in the RuntimeConfig.xml file.

If the DesktopAnalyticsConfig.xml file does not exist, Workforce Intelligence uses the settings in the RuntimeConfig.xml file.

You can add and manage client configurations from the AdministrationClient Configuration page.

Note: If you have Pega Robot Runtime version 19.1.77 and later, then the changes that you make to theDesktopAnalyticsConfig.xml file take effect after a configured refresh interval, which is usually 15 minutes. If you have Robot Runtime version 19.1.76 and earlier, then the changes that you make to the DesktopAnalyticsConfig.xml file take effect the next time Robot Runtime starts.
  • Adding custom client configurations

    You can create a custom set of configuration options, such as for the collection of events or the display of prompts, using the Client Configuration option.

  • Editing the default configuration

    You can edit the default configuration.

  • Editing custom configurations

    Edit a custom configuration to reflect adjustments to company policies or the level of detail you want to capture. For example, turn on or off prompts for associates to enter expected work hours and off computer reason codes depending on the information you want to capture.

  • Deleting custom configurations

    Deleting a configuration removes that configuration from all departments, teams, and users that you have assigned to it. Those departments, teams, and users then inherit the configuration settings from their parent.

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